Building a Chat Flow

Chat Flows are the way forward for any business looking to automate any repetitive or manual task. Let's learn about building a chat flow by creating a chatbot.

What is an inbound chatbot?

An inbound chatbot is a type of automated bot that is designed to interact with people who initiate contact with business or organisation. These chatbots are usually placed on a company's website or social media platform and are programmed to respond to customer inquiries, provide product information, schedule appointments, or handle other customer service tasks.

How do I build an Inbound chatbot?

You can follow the following steps to build an inbound chatbot;

• Go to 'Chat flow'

• Click on 'Build a Bot'

• Choose 'Build an Inbound Bot'

• Select the 'Web'

• Choose how you want to build your bot i.e. 'Use the Sopro Templates' or 'From Scratch'

• Add 'Action Blocks' in the conversational flow

• Configure 'Action Blocks' on the right panel

• Click on 'Test this Bot' to test the flow

• Click on 'Deploy' to deploy the bot