# Building a Chat Flow

#### What is an inbound chatbot? <a href="#what-is-inbound-chatbot" id="what-is-inbound-chatbot"></a>

An inbound chatbot is a type of automated bot that is designed to interact with people who initiate contact with business or organisation. These chatbots are usually placed on a company's website or social media platform and are programmed to respond to customer inquiries, provide product information, schedule appointments, or handle other customer service tasks.

#### How do I build an Inbound chatbot? <a href="#how-do-i-build-an-inbound-chatbot" id="how-do-i-build-an-inbound-chatbot"></a>

You can follow the following steps to build an inbound chatbot;

* Go to '**Chat flow**'
* Click on '**Build a Bot**'
* Choose '**Build an Inbound Bot**'
* Select the '**Web**'&#x20;
* Choose how you want to build your bot i.e. '**Use the Sopro Templates**' or '**From Scratch**'
* Add '**Action Blocks**' in the conversational flow
* Configure '**Action Blocks**' on the right panel
* Click on '**Test this Bot**' to test the flow
* Click on '**Deploy**' to deploy the bot