Chatbot Appearance

Customise the look and feel of the chat widget.

To access the Appearance screen, you can go to 'Webchat -> Look and Feel -> Branding'.

The following are configurations that can be customised to your chatbot:

Widget icon—You can now have your own widget icon appear on your webpage or website. We recommend a size of 64 x 64.
Header text - This allows you to name your bot.
Header logo - This allows you to add a profile image for your bot. The size that we recommend is 512 x 512.
Bot icon—This will allow you to set the bot icon that will be visible to visitors. We recommend a size of 512 x 512.
Hint text - You can customise the text that your visitors will see
Accent colour—This allows you to set the bot's colour and provides the option to choose a secondary colour, that complements your brand.
Font colour—You also have the option of setting the font colour to match your brand.
Chat interface position—You can define the bot's position. Based on your preference, it can be set on the right or the left of the screen.

Going to Look and Feel -> Interface settings shows you more configurations for your chat widget.

Typing speed - This adds in a delay that you specify.
Remove 'powered by' branding - You have the option to remove the Sopro branding from your chat widget.
Play sound - Plays a sound for every message sent/received.
Stop bouncing animation - Stops the animation of the chat widget.
CSAT survey - Asks the user to submit a survey at the end of the chat.

Last updated 2 months ago